FAQs

Q: Where are you based?
A: We're proudly based in New Zealand.

Q: Do you ship internationally?
A: Yes, we ship worldwide.

Q: How long does shipping take?
A: Shipping within New Zealand takes 1–2 business days.
Australia: 3–5 business days.
Rest of the world: 3–6 business days.
Please note delivery times may vary depending on your location and the carrier.

Q: What is your return policy?
A: We accept returns within 14 days of purchase for items in original, unused condition with tags attached. Please refer to our Returns Policy for full details.

Q: Can I cancel or change my order?
A: Once placed, orders can’t be changed or cancelled. If you need help urgently, please email info@buckeze.com and we’ll do our best to assist.

Q: How do I know what size to order?
A: Check our Size Chart to find the right fit by age and head circumference. If you're unsure, feel free to email us at info@buckeze.com — we’re happy to help.

Q: Are the hats customizable?
A: Yes! Our hats are designed with built-in eyelets so you can clip on charms and personalize your look. You can swap charms in and out as often as you like.

Q: Will charms come with my hat?
A: Charms are sold separately unless stated otherwise. Keep an eye out — more charm packs are coming soon!

Q: Can I track my order?
A: Yes — once your order ships, you’ll receive a tracking link via email.

Q: How can I contact customer support?
A: You can email us anytime at info@buckeze.com or send a message via Instagram @buckeze — we’ll get back to you as soon as we can